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Terms & Conditions

A legal disclaimer

The information provided on this website is for general informational purposes only. It should not be construed as counseling or therapy advice and is not a substitute for professional evaluation or treatment by a licensed counselor or therapist. Always seek the advice of a qualified mental health provider with any questions you may have regarding a mental health condition.

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The use of this website does not establish a counselor-client relationship. Confidential or sensitive information should not be transmitted through this website. While efforts are made to keep information up to date and accurate, Eagles Counseling Firm makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

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Any reliance you place on such information is therefore strictly at your own risk. In no event will Eagles Counseling Firm be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

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Through this website, you are able to link to other websites that are not under the control of Eagles Counseling Firm. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

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Every effort is made to keep the website up and running smoothly. 

Terms & Conditions - the basics

Effective Date: 3 May 2025

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Welcome to Eagles Counseling Firm (“we,” “us,” or “our”). By accessing or using our website, including any e-commerce features, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our website or services.

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1. Use of Services

Our website offers mental health resources, counseling services, and products for informational and support purposes only. Use of our services does not establish a therapist-client relationship until a formal agreement is made and confirmed via appointment and/or signed documentation.

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2. Eligibility

You must be at least 18 years old to use our services or purchase any products. By using our site, you represent and warrant that you meet these requirements.

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3. E-Commerce and Payment

We offer digital and/or physical products, as well as paid counseling services. All prices are listed in USD. Payments must be completed before services or products are rendered. All sales are final unless otherwise stated in our refund policy.

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4. Cancellation and Refund Policy

Clients must provide at least 24 hours’ notice for cancellations. Missed appointments or late cancellations may result in a fee. Refunds for digital products are not provided once accessed or downloaded unless otherwise required by law.

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5. Intellectual Property

All content on this site—including text, graphics, logos, videos, and downloads—is the property of Eagles Counseling Firm and is protected by copyright laws. You may not reproduce, distribute, or use our materials without written permission.

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6. Privacy

Your use of our site is also governed by our [Privacy Policy]. We take confidentiality seriously and follow HIPAA-compliant practices where applicable.

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7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or practices of any linked sites and do not endorse them unless stated.

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8. Disclaimer of Warranties

All services and products are provided “as is” without any warranties. We make no guarantees about the results of counseling or the suitability of any product for a particular purpose.

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9. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, services, or products.

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10. Modifications

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes indicates acceptance of the new terms.

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11. Contact

If you have any questions about these Terms, please contact us at:
eaglescounselingfirm@ilcarter-martingroup.com

(210) 469-2390

Privacy Policy

Effective Date: 3 May 2025


Eagles Counseling Firm (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

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1. Information We Collect

We may collect the following information:

  • Personal Information: Name, email address, phone number, billing information, and other identifying information provided through forms or bookings.

  • Health Information: Only when voluntarily submitted through secure, HIPAA-compliant platforms for counseling purposes.

  • Transaction Data: Details of services or products purchased and payment methods (via secure third-party processors).

  • Usage Data: Website interaction, IP address, browser type, and referring pages.

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2. How We Use Your Information

We use your information to:

  • Provide counseling services and process bookings.

  • Deliver purchased products or services.

  • Communicate with you regarding appointments, updates, or promotions (with your consent).

  • Improve website performance and user experience.

  • Maintain compliance with applicable laws and ethical guidelines.

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3. Sharing Your Information

We do not sell, rent, or trade your personal data. Your information may be shared only with:

  • Licensed professionals within our practice for service delivery.

  • Trusted third-party vendors (e.g., payment processors) who are contractually obligated to keep data secure.

  • Legal authorities if required by law or to prevent harm.

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4. Data Security

We use secure technologies (such as SSL encryption and HIPAA-compliant platforms) to protect your information. However, no method of online transmission is 100% secure.

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5. Cookies and Analytics

We use cookies and analytics tools to enhance your browsing experience and understand how visitors use our site. You may adjust your browser settings to disable cookies.

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6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for communications.

  • File a complaint with a data protection authority.

To exercise your rights, contact us at: eaglescounselingfirm@ilcarter-martingroup.com

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7. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect data from children under 13.

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8. Changes to This Policy

We may update this policy occasionally. Updates will be posted on this page with a new effective date.

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9. Contact Us

If you have questions or concerns about this policy, reach out to:
Eagles Counseling Firm
eaglescounselingfirm@ilcarter-martingroup.com
(210) 469-2390

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